About us
We strive to build a relationship that helps you deliver meaningful CPD to your staff and in turn, improve their engagement with it. Our normal working practice is to meet with you and make sure we fully understand your needs. Important elements of any training are agreeing impact measures; how will you know that the training has been effective/ value for money, and what areas of reporting would you like on participants? Naturally, we work with you and guide you through this process. Once complete, we put together a proposal that you are happy with.
Meet the Team
The Training and Learning Centre (TLC) is a small part of a very big whole. At the core of our corporate training in Brunei include an array of global leaders in all areas of coaching, mentoring and training. The TLC as a part of Education Development Trust is able to draw on these respected leaders to offer unparalleled training solutions for companies in Brunei and the wider ASEAN region.
Core Training Team
Robert Tunnell
MA, BA(Hons), CELTA, DELTA, Dip (Humanities), CELTA/DELTA Trainer, CELT-P Trainer
Head of Training and Learning, Rob has been working as a trainer and teacher trainer for 17 years. A former small business manager in banking, Rob moved into teaching English in 1999, and has since worked and lived on 4 continents.
Rob has presented at several conferences and has headed up business development trips in both Russia and the Ukraine.
As a trainer, Rob has worked with both SMEs and multi-nationals and at government and diplomatic levels. Rob brings a range of general and project management experience to the team.
Jessica Tieng
Jessica is a native-Bruneian, whose mother tongue is English but she is also fluent in Malay. Educated in the UK, Jessica holds a bachelor’s degree in health and social care from Cardiff Metropolitan University.
Jessica began her teaching career at the International School Brunei. Following there, Jessica went on to teach English at an educational institution in Brunei where she found a love for the subject. This prompted a return to education while she became a qualified teacher and gained a Master’s in Teaching at UBD. More recently, Jessica completed her CELTA qualification.
Jessica is currently the Director of Studies at the Training and Learning Centre, managing the teaching team looking after all private individuals in education from children to adults. She works closely with Robert Tunnell in the design and delivery of corporate courses to various private companies and government agencies.
Courses
Impactful Presentation CPC100
Course Description:
In this course participants will learn how to plan and deliver effective presentations. They will learn how to boost their confidence when speaking to an audience as well as how to shape an effective presentation. They will also learn how to use their voice and body language to communicate more powerfully.
Duration:
18 Hours | 3 Days (Intensive)
Category: Communication Skills
Report Writing CPC101
Course Description:
Reports, whether technical, financial or progress are key management tools in any business. In this course, participants will increase their knowledge of, and efficiency in, writing reports appropriate to their business context.
Duration:
6 – 18 hours | 1 – 3 Days (Intensive)
Category: Communication Skills
English for Professional Communications CPC102
Course Description:
One of our most popular courses, the modularised EPC course provides participants with a thorough
grounding in today’s corporate communication needs, covering the essentials of business communication
with an emphasis on achieving the right register.
Durations:
12 to 18 hours | 2 to 3 Days (Intensive)
Category: Communication Skills
Communication Skills (telephone and email) CPC103
Course Description:
This course is aimed at participants with lower levels of English abilities; those often most in need of training. Participants are supported throughout this course and will be better able to understand and be understood in the key communication areas of email and phone.
Duration:
12 – 18 hours | 2-3 Days (Intensive)
Category: Communication Skills
Customer Service Excellence CPC104
Course Description:
The customer service excellence course does what it says. Participants will be able to demonstrate their company’s vision for customer service and will be able to not only meet but exceed customer expectation. It empowers your staff to respond positively and constructively to customer problems and develop a set of best practice guidelines.
Duration:
12-18 hours | 2-3 Days (Intensive)
Category: Communication Skills
Negotiation Skills CPC105
Course Description:
Participants on this course will be able to master basic bargaining techniques having first acquired a complete grounding in negotiation type (WATNA, BATNA, WAP and ZOPA). Participants will further be able to apply strategies for mutual gain, reaching a consensus and setting terms of agreement.
Duration:
15 hours | 3 Days (Intensive)
Category: Communication Skills
Cross-cultural Communication Skills CPC106
Course Description:
The CPC course participants will be better able to work in teams, either virtual or real. Participants develop greater sensitivity to cultural differences, understand how they and others work and think and use this knowledge to avoid misunderstandings, build greater accountability and engender trust.
Duration:
5-15 hours | 1-3 Days
Category: Communication Skills
Critical Thinking and Analytical Skills CP200
Course Description:
To be successful in business, we need a team that can solve problems, make well thought out decisions, and make good judgment calls. Yet most organizations do not do nearly enough to aid their colleagues in developing the foundation for these skills: the ability to think and analyze critically. This training presents the theory and provides authentic practice to solving issues using our key critical thinking strategies.
Duration:
5-15 hours | 1-3 Days
Category: Improving Work Perfomance
Sales Leadership CP201
Course Description:
The best sales team members are individuals who are passionate about and confident in the product or service they represent. To be a truly great sales leader however, you must be able to inspire others to share your belief and loyalty. This training will help you take the next step from salesperson to a true sales leader. We will improve the leadership qualities within each individual. Each Sales leadership course is bespoke and we will work with your company to provide custom training resources based on your specific needs.
Duration:
10-15 hours | 2-3 Days
Category: Improving Work Perfomance
Conflict Resolution CPC202
Course Description:
Dealing effectively with workplace conflict is a useful way to bring important issues to light, open the lines of communication and strengthen relationships. Unmanaged conflict in the workplace can lead to reduced levels of teamwork and cooperation, diminished employee commitment and lower levels of quality and productivity. Our in-depth training course, including the 6 step programme provides successful strategies to remain composed and deal confidently with disagreements, confrontations, anxiety and most importantly of course, avoiding these potentially uncomfortable situations — before they even arise.
Duration:
10 – 15 hours | 2-3 Days
Category: Improving Work Perfomance
Mastering Leadership- Becoming a Leader CPC203
Course Description:
Successful leadership in organizations nowadays, takes more than a leader in the traditional sense. To be a great leader in today’s highly competitive business environment, leaders must be creative, exude passion and constantly innovate. Our one, two or full three day leadership training course will help tomorrow’s leaders build all the skills they will need to create a workplace environment where inspiration, creativity and the entire team flourishes.
Duration:
10 – 20 hours | 2-4 Days
Category: Improving Work Perfomance
Creative thinking and Innovation CPC204
Course Description:
To innovate is to be unique. In today’s business world, creative thinking and innovation are globally recognized as critical to success. Our one, two or complete three day training will provide your team with the creative thinking strategies and tools needed to transform your team’s core competencies into strong logical-thinking capabilities.
Duration:
5-15 hours | 1-3 Days
Category: Improving Work Perfomance
Conducting Effective Performance Appraisals CPC205
Course Description:
Performance appraisal in one of the management team’s strongest professional developmental tools. Approached and used effectively, the performance appraisal can solidify the relationship between management and the team, providing guidance and a challenging, yet achievable realistic set of goals for all going forward. Our 7 point programme to conducting top quality results driven performance appraisals will provide a superb platform to getting the absolute best from your performance appraisals and thus, your team!
Duration:
10 hours | 2 Days
Category: Improving Work Perfomance
Project Management Principles CPC206
Course Description:
This is designed to familiarize both aspiring and current managers with the key principles of effective project management. This training will enable participants to develop a bespoke project management life cycle. Trainees will be introduced to and subsequently expected to use our step by step project management toolkit, encompassing internationally recognized strategies and techniques to plan, analyze, measure and evaluate all facets of your project.
Duration:
10 hours | 2 Days
Category: Improving Work Perfomance
Behavioural Interviewing Skills CP207
Course Description:
This course is designed for all involved in the hiring process, including recruiters, hiring managers and interviewers. Our past behavior is the best indicator of future behavior. This course unlocks the most accurate and widely used interviewing technique in the world, cutting employee turnover and accelerating time to productivity for new hires, thus greatly increasing HR efficiency.
Duration:
10 hours | 2 Days
Category: Improving Work Perfomance
Succession Planning CPC208
Course Description:
Our comprehensive proven succession planning training programme, offers a systematic approach to enable your organization to develop your current employees so they are ready and able to take the next step in their careers. Our workshop will not only provide the theory behind succession planning with hands on practical case studies, but together build a developmental plan for your own firms’ bespoke succession planning needs.
Duration:
10 hours | 2 Days
Category: Improving Work Perfomance
Optimizing Time Management CPC209
Course Description:
The core principles of this time management workshop are suitable for all levels, from high level management to the newest hire. We focus on the 5 key tools to effective time management in any organization. This workshop is highly interactive where the trainees can immediately apply these tools to real – world business situations, followed by a reflective critical evaluation, thus allowing all trainees to take away a tried and tested extremely effective approach to time management.
Duration:
10 hours | 2 Days
Category: Improving Work Perfomance
Team Building CPC210
Course Description:
This two-day course engages participants in activities specifically designed to promote or explore a workrelated theme. Following each input, participants are led, through self-discovery or supported training, to reflect on how this relates to working for their team in their company, and secondly how it might be integrated into a good working practice or adapt an existing practice. Participants can expect to explore ideas such as teamwork and unity, through Belbin’s team roles, empathy and listening skills through Edward de Bono’s Six Thinking Hats, and change management through John Knotter’s Leading Change, to name but a few options.
Duration:
12 – 18 hours | 2 – 3 Days
Category: Improving Work Perfomance
Our Clients
What people think
“Most of the skills, especially the types of office communicator and the last task brought us closer to each ther, regardless of the difference in departments or work teams”
Autoriti Monetari Brunei Darussalam (AMBD)
“Our facilitators were very friendly, welcoming and lively. It made learning on this course more bearable. Who knew talking about reports could be fun!”
Petroliam Nasional Berhad (Petronas)
“liked the activities. exercises and communication among the facilitators and team”
Bank Islam Brunei Darussalam (BIBD)
Address
Block D, Unit 5 & 6, Kiarong Complex
Lebuhraya Sultan Hassanal Bolkiah
Bandar Seri Begawan BE1318